January 26, 2021

9 Things to Look For When You Hire IT Services

Did you know that cybercrime will cost $6 trillion by the end of 2021 around the world? You want to ensure that you're protected with high-quality IT services for your business.

You might ask yourself, how do I pick out the right IT services for my business? In this article, we here at Advantex will walk you through what to look for in these services. Read on to discover these top qualities that'll help take you from mediocre IT to exceptional IT services.

Why IT Services

If you have an in-house IT team, once they punch out at 5:00 they're gone for the day. With IT services, you'll have access to on-call services 24 hours a day 7 days a week. That's not just customer service, but IT specialists who can help with any problems you're experiencing.

It can also save you by hiring outside IT services instead of having an in-house team. You can pay a monthly fee that's set instead of having to worry about health insurance, other benefits, salaries, bonuses, etc. with an in-house team.

What Are Cloud Services?

This is where any IT services that you need can be accessed and provisioned from a cloud computing provider. This includes all service models and delivery in cloud computing.

Under cloud services, you can find Platform as a service, Infrastructure as a service, and Software as a service. These services provide you scaling resources, provisioning, and duplications to help with solutions, hosted applications, etc. Your cloud services provider will make sure that you have reliability, security, and end-to-end availability.

1. Experience Within Your Industry

First, it's a good idea to speak with different IT service Texas options and see if they have experience within your industry. They'll be familiar with the different aspects of your business, and the skills necessary.

2. General Experience

What's their education and experience? If you're considering IT services for your business, it's a good idea to find service providers who have plenty of experience to back what they're saying. If you're considering a novice, check their credentials to see what they have.

3. Reputation

Take a look online at any reviews on search engines and on their own website. While a bad review here and there isn't necessarily a red flag if you notice a common theme, it can be a cause for concern. If you can't find any reviews online, ask them for testimonials from previous/current customers.

While reading their reviews, find out whether it aligns with what they advertise to do. You want to make sure that before you spend the money, you're hiring high-quality IT services in Dallas.

4. Responds Fast

When a problem arises, you'll want to ensure that they'll respond fast. While unforeseen circumstances can arise, you'll want to find out the average wait time for help and support. Also, take a look at what customer service or support they offer if you do have a problem.

5. Data Security Qualifications

Did you know that every 14 seconds a business experiences a ransomware attack? If you're looking for the best IT services in Texas, it's a good idea to see if they offer data security.

Hire an IT service professional who will make sure that you don't have to worry about threats as much. Ensure that they'll offer you security measures that'll help protect you and your business.

6. Transparency

Choose someone who you can trust and has the experience to prove it. You're putting a large part of your business into the hands of another person.

Ensure that the goals and objectives you set with them are clear and that you're both on the same page. Be clear with them about what you expect from them, and ensure that they don't hide anything from you.

7. Cost

When taking a look at different IT services in your area, you'll want to factor in your budget. After you decide on a budget, you can shop around in the area to see who fits it. Remember that you shouldn't go with the lowest option, because quality is most important.

8. Up To Date Knowledge

Ensure that they're up-to-date on all compliance policy standards and legal regulations. Your business has to meet these, so it's important they'll abide by these. Not only can it cost you for not abiding by these laws, but it can put your data at risk.

Have them outline a plan to ensure that you'll stay compliant at all times. They should be able to take a look at your databases for any sensitive information.

9. Different Services

From managed IT to cloud services, it's important to choose an IT service professional who offers you options and different services. Then you can choose what services work best for you and your business. You can have security, managed IT, and cloud services, all from one provider.

In-House vs Managed It Services?

When you choose managed IT services, you're choosing a more cost-effective option. Along with this, IT service professionals are researching the new threats out there from hackers. They're improving their knowledge and expertise to stand out from the crowd.

An in-house team won't be able to keep track of the different threats out there the way an IT services provider can. They'll be busy taking care of the day-to-day tasks, and won't have time to gain more knowledge on different threats that show up each day. IT service providers will have multiple members of their team to ensure that you're receiving the security and care necessary.

What To Look for in IT Services

Now that you've explored what to look for in IT services, you should be well on your way to hiring the right IT professional for your needs. Are you ready to save time, be secure, and find an IT professional with over 20 years of experience? Contact us today, and we'll come up with an action plan that meets your needs.

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